At work, we use a CRM package called Sage SalesLogix. SalesLogix has a Microsoft Outlook add-in that allows users to save a copy of an email to SalesLogix when they send.
When you first open Outlook, a “Connect SalesLogix DB to Outlook” window appears with a prompt to enter your SalesLogix username and password. There’s also a “Don’t prompt me again” checkbox which, as I stared through blurry eyes at my computer screen this morning, I checked by accident.
Although this window does add an extra step to the process of opening Outlook, what if my SalesLogix password changes at some point? What if I need to reenter that information? The SalesLogix add-in has no options that can be set through Outlook, so after closing Outlook, I went digging through my system registry.
After opening Registry Editor by running regedit.exe, I started drilling down, eventually ending up at HKEY_CURRENT_USER\SOFTWARE\SalesLogix\Outlook\AddressBook. It was there that I found a registry value named PromptLogin; its data was set to 0. I changed that value from 0 to 1, then launched Outlook again, and voilà—the box prompting me for my SalesLogix login information was back.